Do Churches Need a Complaints Policy?
Having a clear complaints policy helps people in churches to listen to each other well and deal with problems that come along.
In this episode, Phil Topham and Adrian Reynolds are joined by Paul Harrison (Christian Safeguarding Services) to talk about dealing with complaints in church and the new Complaints Policy template FIEC has commissioned.
00:00 - Introduction
01:55 - Why do churches need a complaints policy?
04:34 - Isn't Matthew 18 enough?
07:34 - The FIEC church Complaints Policy template
13:40 - Avoiding a cover-up
16:12 - Why is FIEC providing a policy template for Independent churches?
17:50 - How can churches introduce a complaint policy without it being a tick-box exercise?
26:40 - How should the policy be made public and transparent?
31:31 - How do you access and use the complaints policy template?
Resources mentioned in this episode
In:Dependence is FIEC’s official podcast, where you’ll hear teaching and resources for church leaders from the FIEC Ministry Team and guests from FIEC churches and partners.
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