In some important cases, FIEC has created templates for churches to adapt and use in their own context.

Templates available on this page include:

Complaints Policy and Procedures

The template Complaints Policy is designed to give confidence to church leaders, church members and those raising complaints, managing expectations and ensuring that there is an agreed process to take these matters forward.

It helps to further strengthen existing safeguarding policy and procedures and support churches to respond well when handling a complaint.

The template policy and procedures are ‘best practice’ documents. A church can tailor it to their specific needs. Each church differs in its structure and governance, but FIEC or Christian Safeguarding Services (who drafted this policy) will not be held responsible for any amendments you make to this template.

You can download the template below, amend it to your needs, and save it as a PDF for publication:

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